FREQUENTLY ASKED QUESTIONS

How far in advance do I need to make a reservation?

For groups 5 or fewer you may reserve tours as late as 24 hours in advance. For larger groups, please make your reservation at least 48 hours in advance. We will send you an email confirming your reservation within 24 hours.

Where do I pay?

You may reserve your spot online but will need to pay in person when you arrive for your tour. We do not accept online payments at this time. Please arrive thirty minutes before your tour begins to pay.

Do you accept credit cards?

We accept both cash and most major credit cards. We do not accept American Express at this time.

How big of a group can you accommodate?

We can accommodate groups up to 20 on our Downtown Tour, up to 10 on the Growth, and up to 30 on the Landmarks.

What if I'm late?

We strive to deliver the best touring experience to our customers. This means we must keep our tours running on time so that groups do not have to wait. If you arrive after your tour is scheduled to begin and there are other parties in the group, you may have to reschedule. We will also let you know if there is room in later tours that day in case you choose to wait or reserve that time in person and come back. To ensure that you are finished paying and ready to leave with the group, we ask that you arrive thirty minutes before your tour is scheduled.

Are children welcome?

Children are welcome on our Downtown and Landmarks tours but those 12 years and under must be supervised by an adult at all times. Those under 21 are not permitted on the Growth Tour.

Can I bring my dog?

Dogs and service animals are permitted on all of our tours provided they are leashed at all times and are able to remain quiet and behaved during the tour.